1. Scope of This Privacy Policy

This Privacy Policy explains how StocksClue collects, uses, stores, discloses and protects personal information when you visit the website, create an account, use the dashboard, contact support, purchase or request subscription access, or otherwise interact with the Service.

This Policy applies to information collected through the StocksClue website and related Service channels controlled by us. Third-party websites and services linked from the platform are governed by their own privacy policies.

2. Information We Collect

We collect only information that is reasonably necessary to operate, secure, support and improve the Service.

3. Market Data Is Not Your Personal Data

The stock prices, option-chain values, open-interest information, FII/DII information, charts and other market information displayed by StocksClue generally relate to securities-market data rather than your personal identity.

We may process technical logs and usage information associated with your use of these features, such as feature usage, timestamps and error information, for security, reliability and product improvement.

4. How We Use Personal Information

We may use personal information for the following purposes:

• Create and maintain your account.
• Authenticate users and protect accounts from unauthorized access.
• Provide dashboards, market-analysis features and subscription entitlements.
• Process and manually reconcile subscription payments and payment proofs.
• Verify UTR/transaction information and investigate payment discrepancies.
• Provide customer support and respond to enquiries.
• Send service-related messages such as account verification, security notices, payment status, subscription status and important operational updates.
• Detect fraud, abuse, unauthorized account sharing and security incidents.
• Monitor performance, troubleshoot errors and improve the Service.
• Maintain records required for accounting, tax, legal, security and dispute-resolution purposes.
• Comply with applicable laws, lawful requests and regulatory obligations.

5. Why We May Process Information

Depending on the circumstances and applicable law, we may process information because it is necessary to provide the Service you requested, to perform or administer a subscription or payment-related transaction, to protect the security and integrity of the platform, to comply with legal obligations, or based on your consent where consent is required.

Where processing is based on consent and applicable law provides a right to withdraw that consent, you may withdraw it using the available contact method. Withdrawal may affect our ability to provide a particular optional feature.

6. Manual UPI Payments and Telegram Payment Proof

For plans that use manual UPI payment, the website may display a UPI ID or QR code. After payment, you may voluntarily send your UTR/transaction reference and payment screenshot to the official StocksClue support account on Telegram for manual verification.

We use the submitted information to identify the payment, reconcile the transaction, determine whether the payment was received, activate the applicable subscription after verification, investigate disputes and prevent fraudulent or duplicate payment claims.

Telegram is an independent third-party communication platform. Information you send through Telegram is also subject to Telegram's own terms and privacy practices. Do not send passwords, UPI PINs, card CVVs, OTPs, bank login credentials or other sensitive authentication secrets through Telegram.

We will not ask you to disclose your UPI PIN or banking password to verify a payment.

7. Cookies and Similar Technologies

We may use cookies, local storage, session technologies and similar mechanisms that are necessary for authentication, security, preferences, session management and basic functionality.

Where optional analytics or similar technologies are used, the implementation should provide any notices, choices or consent mechanisms required by applicable law.

You can manage cookies through your browser settings, but disabling essential technologies may prevent parts of the Service from functioning correctly.

8. When We Share Information

We do not sell your personal information as a product.

We may disclose limited information to service providers and other parties where reasonably necessary to operate the Service or comply with law, including:

• Hosting, cloud and infrastructure providers.
• Authentication, email and communications providers.
• Market-data and API providers where required to operate the requested features.
• Payment, banking, UPI or transaction-verification providers when applicable.
• Security, fraud-prevention, analytics or technical-support providers where used.
• Professional advisers such as accountants, auditors or legal advisers where necessary.
• Government authorities, courts, regulators or law-enforcement agencies where disclosure is legally required or reasonably necessary to protect rights, safety or security.

Principle: We seek to provide service providers only the information reasonably necessary for the service they perform and require them to handle information according to applicable contractual and legal requirements.

9. International Processing

Some service providers used by the platform may process information in countries other than India. Where applicable, we will take steps required by law to address such processing and protect personal information.

10. Security

We use reasonable technical and organizational safeguards appropriate to the nature of the information we process, including access controls, authentication protections, secure transmission mechanisms, logging and other security measures appropriate to the Service.

No internet service, storage system or transmission method can be guaranteed to be completely secure. You are responsible for protecting your credentials and for notifying us promptly if you suspect unauthorized access to your account.

We do not claim that every system is immune from attack, and we will not describe security controls that we do not actually operate.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including account operation, subscription administration, payment reconciliation, security, dispute resolution, accounting/tax records and legal obligations.

When information is no longer required, we may delete, anonymize or securely dispose of it, subject to technical limitations and any retention period required by applicable law.

12. Your Privacy Choices and Rights

Subject to applicable law, you may contact us to request access to personal information we hold about you, correction of inaccurate information, deletion where legally available, or information about how your data is processed.

You may also ask us to stop or restrict certain optional communications where applicable.

Some information may need to be retained to satisfy legal, accounting, security, fraud-prevention or dispute-resolution requirements. We will explain any material limitation where reasonably possible.

13. Account Closure and Deletion Requests

You may request closure of your StocksClue account using the support or privacy contact listed below.

Account closure may not immediately delete every record. Certain information may be retained where necessary for legal compliance, payment reconciliation, fraud prevention, security, dispute resolution or other legitimate operational requirements.

After applicable retention requirements expire, retained information will be deleted or anonymized according to our data-retention practices.

14. Children

The Service is intended for adults and persons legally able to enter into the applicable service relationship. We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, contact us so that we can investigate and take appropriate action.

15. Third-Party Services and Links

The Service may contain links or integrations to third-party services, including Telegram, UPI/payment applications, market-data providers and other external platforms.

We do not control third-party privacy practices. Before providing personal information to a third party, review its applicable privacy notice and terms.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our Service, data practices, technology or applicable legal requirements change.

We will publish the updated Policy on this page and update the "Last updated" date. Where applicable law requires additional notice or consent for a material change, we will take the required steps.

17. Contact Us

For privacy questions, access/correction/deletion requests or concerns about personal information, contact StocksClue at the privacy email address: stockcluesuppot@gmail.com.

For payment and account support, use our official Telegram account (@stocksclue_support) or our official support email.